JCPenney

Barbara Morris

Shared publicly - July, 25

I have been trying for days to get someone on the phone regarding a ship to store order that has been sitting there since July 7, 2022 and still says "in transit to store" - but yet it was delivered via UPS to the store 15 days ago. nobody will answer the phone, all it ever does is go to a recording after ringing, saying that person is not available. Does anyone work there to answer phones anymore? Not going to drive there to waste gas if they've lost the order on the shelf somewhere.

patricia wilson

Shared publicly - April, 10

Went here to have photos taken. A girls day out, and we wanted funny photos of us just messing around. The photographer was so easy going, she just let us have fun. Was a good thing we were her last customer of the day.

Mary Spey

Shared publicly - July, 9

I have my hair done in the Salon with the most competent professional staff in the business. I always feel like a queen and get the utmost concern and attention paid to me with every detail of my hair in mind. The mirror doesn't lie - I always look fantastic when I leave! And I always grab a shampoo or style product for myself or as a gift, when I visit. The products are topnotch and they always have two-for sales. If I didn't have to get back the office I could spend even more time shopping in the JCP store!!

Casey Stavert

Shared publicly - July, 9

The Men's suit department can best be described as dismal. No tie clasps, no variety, very small availability, very minimal staff to help out, etc. You get the point. Two stars only for the fact the rest of the store didn't seem too bad.

Linda Manias

Shared publicly - July, 9

All these 5 stars are for the great job that Tina the cashier, she helped me, nice person, great experience since was my first time in this store! I’ll definitely shopping more times!

nick sisneros

Shared publicly - June, 9

Checked out a few pairs of pants here. Customer service ladies were very perceptive of the long lines for purchases and directed people to other registers in the store. Awesome staff.

Latasha Embry

Shared publicly - July, 25

So many great sales helpful staff daisy in the shoe department went above and beyond helping my family get the correct show shoe size for our twins love JCPenney

Daniela Gonzalez

Shared publicly - July, 18

ordered something for curbside pickup so I would not have to get down. When I checked in online it said that the store was not responding. Tried calling and the line just rang. So frustrating. I drove off without my order

AD

Shared publicly - March, 11

Jcpenney has so many sales and deals both online and in store. However, yesterday I went in after my work break and noticed this elderly lady shouting for help and wondering if any sales person could help her. I told her I would help her find someone. We found this associate working in the women department where the dresses were being marked and placed in racks. The customer kept asking her from a distance if she could help her and it appeared that the associate couldn't hear her and so I got closer and got her attention and asked her if she could help the older customer. Apparently this associate seemed like she had heard the customer the whole time and was ignoring her because she just sighted in displeased and was like I guess I can. I thought it was so rude of her to do that. I mean it's their job and usually jcpeneny employees are trained to be more polite and respectful. This experience made me feel like older customers get ignored by the staff.

gabriela hocker

Shared publicly - May, 10

It’s unfortunate I don’t remember the young man’s name because he gave us the best curbside assistance, we were missing some items, and he kept going in and out of the store getting us information never made us wait a long time he was very polite the whole time. I hate that I can’t remember his name he have such great customer service. ( young male black hair on the short side)