Melissa Finn
Shared publicly - May, 8
The bank is nice on the inside, and the customer service at this location is very pleasant. However, the fraud protection prevents us from using our debit card, and is run through a third party. Attempting to place simple amazon order resulted in a cycle of receiving a text message from Prosperity that they detected fraud, in which you are supposed to be able to confirm through text if it was or wasn't. This service does not actually work. They will then call you, and yell a case number at your voicemail, so you can call their third party fraud department. If you call and state it wasn't fraud using your case number on their automated system, that you in fact made a purchase, they will still hold your card. If you wait the 36-45 minutes it takes to get someone on the phone from their third party fraud center, they will be of absolutely no use. I know because we did this 4 times in one day. They will tell you the hold is off your card and the transaction will go through, but it won't. If you call Prosperity's customer service they will send you back to the third party fraud department. I know because we did that 3 times in one day. If you want a bank where you can never, ever make an online purchase and want to spend 5 hours of your day off being told your card will work 'this time', this is the bank for you. If you want to be able to access your account online on a user friendly interface, this is not the bank for you. If you want to be able to make a purchase online and not have your card held for fraud despite going through their customer service and again, a third parry fraud department, for hours; this is not the bank for you. If all you want is a bank that you can go inside to make deposits and withdrawals and you write one check once a month, this is the bank for you. Cancelling my account now.
Daisy Yu SPEAKS
Shared publicly - January, 8
Omg it is so bad
I went there today around 10:30 am to take out one of my CD . And the woman at the desk said to me, you have to come back at 2 pm
There is only me as the banker today and I have no time
Granted take the Cd out will take her 5 mins and there was no other customers
There was no give me few mins or I will see what I can do... nothing
Worst customer service ever
She is the one when u get into the bank . The east side of the 2 desks
Horrible
I am glad I will never do business with this bank ever again
I had to drive down to the branch on Virginia to get my Cd out and they were more accommodating
David Hamilton
Shared publicly - August, 6
I had been a customer since the late '80s when they were Richardson Credit Union and every iteration thereof until I moved out of state in the early 2000s.
I moved back nearly 20 years later and signed up for new accounts. Within a year it was announced that Prosperity was buying Legacy Texas
Since the changeover, I am amazed at how badly everything has devolved
Since Prosperity Bank bought Legacy Texas, every aspect of their product has devolved into something completely outdated. Even the cards issued by Prosperity are low quality.
Ashley Keith
Shared publicly - August, 7
Not as helpful as the other banks I usually go to. I use the drive through and every time they just do not make me feel welcome at all as the others have extremely friendly faces and sweet attitudes every time. I put a one star because obviously they get my money right no matter which location I go to. But I don't want to feel like an inconvenience to anyone, which they make me feel.
Warren Swann
Shared publicly - August, 7
I have banked at Legacy and used the Redbud branch as my primary branch for about 20 years. I have had several different account types and have always found their service levels to be above and beyond! Friendly and helpful staff greet me every time I walk in. I recommend this bank/branch and taking the time to get to know the good folks with whom you bank.
Terri Schugel
Shared publicly - August, 7
I will start off by saying I DO love this bank but not this specific location.
I was treated with judgement by my appearance and very unprofessional. I didn’t catch her name but she was in her mid to late 50s and extremely rude. Asking me personal questions that had nothing to do with my transaction and “assuming” I didn’t have “funds” to cash a check before looking at my account. She needs to lose her job, enough said....
CoinJeremy
Shared publicly - August, 7
They have the worst I mean the worst customer service around. Sandy dont know anything about banking. I went in to talk about loan with her. She told me the stuff I would need and the interest. I went in the next day and talked to someone else they told me she gave me wrong info. I came back later to talk to her Sandy told me I needed to listen and get my info correct. I also told them the phone system was down on Friday. On Monday the phone system still down. They told me I didn't tell anyone. I did I told Diego but he said I only told them I couldn't get hold of Sandy. Go to any other bank but this one. What a joke.
Bob Smith
Shared publicly - August, 6
Manager and employees always are polite and efficient. They work quickly to help get my banking completed so i can get on to my other tasks.
Roy Adams
Shared publicly - February, 7
Drive through buisness is super slow... take it elsewhere. All times of day it's backed up
Jess
Shared publicly - August, 7
Worst customer service ever. The lady by the name of Sandy was very rude to me. She wanted some information from me and wanted me to say my social security number out loud! Then when I told her that I was uncomfortable doing that she started slamming her drawers and slamming her papers and pens on her desk. Every other person that came to her she was very pleasant to. She kept rushing me to hurry up and make a decision. You need a lesson in customer service lady! I have been with this bank since it was a credit union. Going to find another bank absolutely ridiculous to treat your customers like this!
